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Frequently Asked Questions (FAQ) for Visa Money Movement Clients
You’ve got questions! We’ve got answers
1. How do I receive money through Visa Money Movement?

Simply, the money is sent directly to your Visa-linked bank card (whether it’s a debit card or credit card).
You don’t need to do anything — the funds are automatically deposited into your card.

2. How long does it take for the funds to arrive?

Typically, the transfer is completed within 30 minutes or less.
In some cases (depending on the bank or country), it may take several hours up to one business day at most.

3. Do I need a Visa account?

Yes, you need to have a valid Visa-issued bank card (debit or credit card) that supports receiving transfers through Visa Direct. 

4. Are there any fees for receiving money?
  • On your side as the client: Usually, no fees are charged for receiving funds. 
  • However: Some banks may deduct a small fee for incoming transfers (depending on the bank’s policy). 
    Tip: It’s best to check with your bank if any additional fees apply. 
5. Do I need to visit the bank to receive the money?

Not at all. 
Everything is processed automatically — the funds are credited directly to your card balance. 

6. How do I know if the money has been sent to me?
  • You may receive a notification via SMS from your bank. 
  • You can also monitor your card balance through your bank’s app or SMS services. 
7. What should I do if I haven’t received the money?
  • First, ensure that the linked card information provided is correct and active. 
  • Wait for up to 24 hours. 
  • If the money hasn’t arrived after that, contact your bank or the sender for assistance. 
8. Is Visa Money Movement safe?

Yes, Visa Money Movement uses advanced security technologies to ensure transaction safety. 
You are also protected by Visa’s well-known security policies, such as the Zero Liability Policy in the event of fraud. 

9. Can I receive an international transfer via Visa Money Movement?

Yes, you can receive money from other countries via Visa Money Movement, depending on the service’s availability in the sender’s and receiver’s countries. 

10. Can I send money using Visa Money Movement?

It depends on your bank. Some banks allow sending money via Visa Money Movement directly through their mobile app or online banking platform.