E-Channels
Your Gateway to Comprehensive Online Banking
Manage your accounts and cards, make payments and transfers, save money, and benefit from services like iCash, all through our secure iBank platform.
How to Register on iBank
- Go to www.iBank.jo
- Click new user.
- Enter debit-card or credit-card number and pin code number.
- Follow the instructions.
Account Management
- ِAccount Balances: view your account(s) balances
- Recent Transactions: View last 10 transactions.
- Account Statements.
- Account Details.
- Loan Details: Access loan details.
- New Account Opening
- Term Deposit Details
- Cheque Book: Order new cheque books.
- View Cheque Image.
- IBAN Inquiry
- ATM and Branch Locator
- Loans and Time Deposit Calculators
- Secure Messaging: Communicate securely with Investbank.
Cards Management
- Credit Card list
- CVV reminder
- Credit card details
- Credit card transaction history
- Credit card payment
- iStatement (free)
- Debit card list
- Activate / deactivate card
- Pin reminder
- Pin Unlock
- Manage Credit card
- Cash withdrawal
- Contactless
- Global Limit
- Manage Debit card
- ATM – Cash withdrawal limit
- Point of Sale – purchase limit
- Link to account
- Flexible payment
- Flexible payment history
- Credit card request
- Open credit card for internet usage
- Credit card direct debit (cash + bill payment)
- Control your credit card internet limit instantly
- Cycle to date
Payment and Fund Transfer
- Fund transfer
- Between accounts
- Within INVESTBANK account
- Local banksInternational banks
- Beneficiary list / create beneficiary
- Remittance History
- iCash payment
- Loan Payment
- Exchange rates
- Recurring transfers
- Credit card to account cash transfer
- eFAWATEERcom utility bills at reduced fee
- Local bank transfers (free)
- Instant copy of SWIFT»
- eFAWATEERcom
- CLiQ
- Cardless transaction over ATM
Other Services
- Personalization
- iBank Profile
- Customer info
- Alerts
- Accounts
- Mobile No.
- Change password
- Security
- Limit setup
- Secure Messaging
- Interest and commission certificate
- Balance certificate
- Activate Sanad ID.
- Wealth management
- CRIF
- Latest retail offers and discounts
- iVoucher
INVESTBANK Contact Center
Your Time is Precious—We’re Here to Help
We understand that your time is valuable. That’s why the INVESTBANK Contact Center is available seven days a week, from 8:00 am to 10:00 pm, offering convenient and secure assistance for all your banking needs, anytime and anywhere.
Contact us at +962 6 500 1515 for a fast, efficient, and effective service experience.
Account Management
Accounts and Loans
-
General inquiries on all accounts and loans
Cheques
- Support for cheque inquiries
- Cheques representations
ATM Support
- ATM monitoring
Visa Electron Support
- Emergency stop for lost, stolen, or fraudulent cards
- Card activation
- Reset PIN Counter
- Assistance with chargebacks and dispute forms
SMS Services
- Subscription to SMS alerts
- Mobile number updates
- Modify SMS service features
Credit Card Services
- Credit card inquiries
- Emergency stop for lost, stolen, or fraudulent cards
- Card activation
- Reset PIN Counter
- Chargeback assistance
- Amending settlement account
- Amending settlement method (4% – 100%)
- Updating Address, and phone numbers.
- Open Limit for internet & mail order usage.
- Application for the Credit Card Installment Program
iBank Support
- Unlock iBank account
- General support
We understand that your time is valuable. That’s why the INVESTBANK Contact Center is available seven days a week, from 8:00 am to 10:00 pm, offering convenient and secure assistance for all your banking needs, anytime and anywhere.
Contact us at +962 6 500 1515 for a fast, efficient, and effective service experience.
Automated Teller Machine (ATM) Services
Convenient Banking Anytime, Anywhere
ِAvailable Services at INVESTBANK ATMs
- Cash Withdrawal: Access cash instantly.
- Cash Deposit: Easily deposit money.
- Fund Transfers: Transfer funds between accounts or to another INVESTBANK account.
- Credit Card Payment: Pay credit card bills securely.
- Mini Statement: View recent transactions.
Balance Inquiry: Check account balance.
Cheque Book Request
Merging ATM Network with Jordan Ahli Bank
In our commitment to enhance convenience and expand your access to essential banking services, INVESTBANK has integrated its ATM network with Jordan Ahli Bank.
Now, with your INVESTBANK debit card, you can access over 150 ATMs across Jordan for an even wider reach—all without any commission fees.
- Cash Withdrawals
- Cash Deposits
- Account Balance Inquiries
- Mini Account Statements
- Debit Card PIN Changes
SMS Banking
Instant Alerts at Your Fingertips
Stay connected to your account wherever you are with our free SMS Banking service. Receive instant alerts for every transaction, keeping you informed and in control. Once subscribed, you’ll get notifications on your registered mobile number for the following activities:
- ATM Cash withdrawal
- ATM Cash deposit
- ATM Reversal
- ATM Internal transfer
- Internal Transfer
- Inward Transfer
- Outward Transfer
- Reversal
- Cash Deposit
- Cash withdrawal
- Cheque Deposit
- Cheque withdrawal
- Deposit Cheque Returned
- Salary credit
- Utility bill payment
- Visa card payment
- Loan payment
- Visa Electron Purchase
- Visa Electron Reversal
Mobile Application
Banking at Your Fingertips!
With the iBank Mobile App, enjoy the freedom of secure, convenient banking directly from your smartphone, anytime and anywhere. Designed for both Android and iOS devices, this user-friendly app makes banking simple, fast, and accessible. Start banking online with your existing credentials by downloading “iBank” and take advantage of a range of features.
Account Management
- View Balances: Check all account balances.
- Transaction History: View the last 10 transactions.
- Account & Card Details: Access account and credit card information.
- Credit Card Payments: Pay your credit card directly.
- Loan Information: View loan details and installments.
- Installments: View the latest 5 installments and the next 5 installments.
- Term Deposit (TD): Access term deposit details.
Payment and Fund Transfer Services
- Internal Transfers: Move funds between your accounts with ease.
- Bank Transfers: Send money to other INVESTBANK accounts.
Other ServicesATM & Branch Locator:
- Find the nearest INVESTBANK ATMs and branches.
- Calculators: Estimate loan payments or time deposit returns.
- Mailbox: Stay connected with secure communication from INVESTBANK.
- Quick Access with Touch ID
Effortlessly access your iBank app on your smartphone with just a fingerprint! Say goodbye to usernames and passwords—this quick login feature saves time and offers maximum privacy and security for managing your accounts.
Quick View of Account Balances
- With the Quick View feature, see your account and credit card balances instantly. A convenient screen on the login page lets you check balances without entering your username or password.
Real-Time Push Notifications
- Stay up-to-date with your accounts in real-time! Enable push notifications on your iBank app and get instant updates sent right to your mobile.
How to enable push notifications:
- Log in to your iBank mobile app.
- From the main page, select “More.”
- Go to “Settings” and activate “Push Notification.”
- Enable “Push notifications for this device.”
- Disable the “SMS Notification” option if you prefer.
- Click “Save Settings” to confirm.
- View the last 50 notifications under “Alerts” on the main menu for easy tracking.