As I may occasionally have to submit transfer requests on forms other than INVESTBANK’s accredited forms, I, hereby agree that the money transfers shall be subject to the following conditions:

1. The Bank is at liberty to execute the transfers at my entire responsibility. The Bank shall not be liable for any loss, delay, error which may occur in the transmission of the transfer or for its misinterpretation when received or for any delay caused by the laws and regulations in the country wherein payment should be disbursed or any act of default or negligence of the beneficiary’s bank. The Bank shall not be liable, under any circumstances, for any direct or indirect damage or loss.
2. The Bank without any prior notice to us shall be under no obligation to execute the transfers unless the Customer (Applicant) has maintained the adequate credit balance on our account(s) to cover the amount of the transfers plus the fees, commissions and any other amount required for the execution of the transfers. If the Bank elects, at its own discretion, to execute the transfers, for any reason, without having sufficient funds in our account(s), we shall immediately cover all the amounts incurred by the Bank for this purpose with the related interest and commissions at the rates prevailing at the Bank effective from the date of debiting the account. This procedure does not give us the right to oblige the Bank to automatically execute such transfers without having a sufficient balance.
3. We hereby acknowledge and agree that:
   • This service is Send money or Add Money to a card. This means a payment that is sent via card schemes instead of traditional payment schemes. The recipient of the payment is identified by their card number or Visa+ alias (mobile number) instead of their bank account number.
   • Card transfers are sent instantly and should arrive within one to two hours. This means there is no opportunity to cancel this type of payment after it is sent, so please make sure that the details you enter are correct.
   • The Bank offers the outward transfer services only to its customers, maintaining accounts therewith.
   • Instant and conventional Inward/Outward transfers remain subject to all disbursement and other regulatory constraints imposed by the relevant sending/receiving regulatory authorities, financial institutions, correspondents, or their agents. The Bank and its network partners shall bear no liability for any resulting loss, delay, or damage attributable to such rules and regulations.
   • While transfers are typically instant (with delays up to one to two hours possible if the receiving financial institution rejects instant payment), the Bank reserves the right to refuse any transfer for non-compliance with regulatory directives or its internal policies and procedures. The Bank shall also be exempted from liability for any delay in execution caused by insufficient information provided in the transfer request.
4. We shall not be entitled to withdraw the transfers’ applications after the transferred amounts have been debited from the account. Nevertheless, and should the Bank approve, at its own discretion and taking into consideration the laws and regulations applied in the beneficiary country, to return the amount back to us for any reason whatsoever, the Bank shall have the choice to pay at the prevailing purchase rate of the relevant currency less all charges and expenses.
5. The Bank shall be entitled to revise all transfer charges, transfer limit from time to time with prior notice to the Customer.
6. We authorize the Bank to execute the transfer and to disclose relevant information and/or relevant documents to any institutions or other banks not specified in this application, if the Bank deemed it necessary, at its discretion. The Bank will not be considered in violation of its obligations towards us, particularly as it relates to bank secrecy.
7. We shall hold the bank harmless and indemnify it against any liability or loss that may be incurred by the Bank as a result of claims against it due to executing the transfers, including any loss that might arise from the costs or expenses or fees or any additional financial implications that may come due by the bank to third parties.
8. We absolve the Bank from any liability in case the other parties at the Beneficiary’s country or any other place reserve / seized the values of transfers.
9. The Bank shall be absolved from any liability as a result of the delay in executing the transfers in case of incomplete information in the transfer issuance applications and the Bank shall be entitled to reject execution of any transfer due to non-compliance with the regulatory directions or its internal policies and procedures without illustrating the reasons and justifications.
10. The Bank may at any time implement any security and other procedures including the Bank’s “Customer Due Diligence” procedures for the verification of the identity of any of the parties of the financial transaction, the purpose of the financial transaction, or the relationship between us and the Beneficiary.
11. Without prejudice to any of the relevant laws and regulations, We authorize the Bank to disclose relevant information and/or documents and/or bills and information to third parties as far as they relate to the financial transaction including Account number, Card Number, Date of birth (for individuals) / Registration number (for non-individuals), Address, Contact details (Full first name & First letter of last Name), mobile number, the beneficiary’s address, and the purposes of the transactions within the transfer details if the requirements of the regulatory authorities in the paying bank’s country or the beneficiary’s country require that, or as the Bank deems such disclosure appropriate.
12. I, the undersigned, acknowledge and affirm the validity and accuracy of the details contained within the Table of Pre-defined Beneficiaries. While these details constitute the primary reference for the Bank when receiving transfers for said beneficiaries, and while the Bank shall perform control procedures for verification, the Bank assumes no liability related to the accuracy or completeness of the transfer instructions themselves.
13. I acknowledge that any outward transfer from our account to a beneficiary, whether within the country or abroad, will be executed solely based on the beneficiary’s Card Number or Visa+ alias (mobile number). We absolve the Bank from any liability should the paying or receiving bank execute the transfer based on the Card Number or Visa+ alias, even if it does not precisely match the beneficiary’s name.
14. The transfer amount in the required currency shall be subject to currency exchange fees or any regulations issued in this regard, this is according to the rules and regulations of the country that issues the transfer. The Bank shall not bear any loss, delay, or damage caused by such rules and regulations.
15. We acknowledge that any transfer issued from our account to the beneficiary with any bank inside or outside the country in the countries where the VISA Direct service is applied will be based on the card number or Visa+ alias (mobile number).
16. The customer exempts the bank from any responsibility in the event that any transfer issued from the customer’s account is credited to the beneficiary based on the card number without matching it with the name of the beneficiary or any other details mentioned in the transfer request.