The following terms and conditions ("Terms of Use") govern the use of Cards issued by INVESTBANK with the
Digital Wallet (the "Wallet") enabled on compatible Devices of the Customer from time to time.
These Terms of Use form a binding legal agreement between the Customer and INVESTBANK (the "Bank" or "We")
and apply to the Customer and/ or anyone else the Customer authorizes to use the Cards with the Wallet.
Customer is requested to review the Terms of Use carefully before adding or using any Card with the Wallet
because, by doing so, the Customer agrees to be bound by the Terms of Use. The Terms of Use are to be read
in conjunction with the INVESTBANK Mobile Banking Terms and Conditions, Terms and Conditions for INVESTBANK
Banking and Account Services, INVESTBANK Pay Terms and Conditions and Credit Card Terms & Conditions. In
case of inconsistency between these terms and conditions and the Terms of Use, the Terms of Use shall
prevail.
Definitions:
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Card means an INVESTBANK credit, debit or prepaid card issued by INVESTBANK to the Customer which is
not expired, blocked, suspended, or cancelled.
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Customer to you means the Bank account holder of the account related to the INVESTBANK Card or the
Card Account holder of the Card issued by INVESTBANK
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Device includes but is not limited to a smartphone, tablet or smart watch or any other device which
is compatible for use of the Wallet solution which INVESTBANK determines is eligible for the
registration of INVESTBANK Cards to be used in the Wallet.
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Wallet means the mobile payment and digital wallet service created by the third-party Wallet
Providers that enables the users to make payments using certain Devices and Cards registered on such
Devices.
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Passcode means the secret code that is required to unlock a Device, including a password, passcode,
pattern, or biometric identifier (where applicable).
General:
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You are solely responsible for maintaining the physical security of the Device and the
confidentiality of the Device lock, PIN, Passcode, and other means to access the Wallet, Card
credentials, or any other personal and payment information on or for the Device. On sharing the
Device and/or means of access to the Device with any person, that person may be able to use the
Cards and access the personal and payment information available in the Wallet. You are required to
keep the Device and the credentials secure in the same manner as he /she would keep secure cash,
cheques, debit or credit cards, and other personal identification numbers and passwords.
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The terms and account agreement that govern your Card do not change when you add your Card to the
Wallet. The Wallet simply provides another way for you to make purchases with the Card. Any
applicable interest, fees, and charges that apply to your Card will also apply when you use the
Wallet to access your Card. The Wallet provider and other third parties such as wireless companies
or data service providers may levy charges as specified by them.
Adding and removing an INVESTBANK Card:
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You can add your INVESTBANK Cards to the Wallet by following the instructions of the Wallet
provider. Only INVESTBANK Cards that we indicate are eligible can be added to the Wallet. If your
Card or underlying account is not in good standing, that Card will not be eligible to enroll in the
Wallet. When you add a Card to the Wallet, the Wallet allows you to use the Card to make
transactions where the Wallet is accepted. The Wallet may not be accepted at all places where your
Card is accepted.
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You should contact the Wallet provider on how to remove your Card from the Wallet. We can also block
your Card in the Wallet at any time.
Privacy, Security, and your liability:
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We shall not be liable for any loss which you suffer by using the Wallet unless it is directly
caused by us gross negligence and/or willful misconduct.
- In case of breach of confidentiality of the Device or Passcode, you shall be fully and solely
responsible for and bear all charges, costs, losses, and damages whatsoever and howsoever arising
from such breach. In the event you disclose the Passcode intentionally or unintentionally, you shall
indemnify us against any unauthorized payment, charges, costs or losses and any transaction effected
due to such breach.
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You shall immediately notify us if the Passcode is breached or is disclosed to another person or
entity. You should request us to block the Card due to such disclosure or breach and you shall
indemnify us for any loss, damage, charge, or expense caused to us due to such breach.
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In the event of fraud, loss, or theft of the Device, you are obliged to immediately report such loss
to us, in addition to other parties such as the telecom provider etc. Based on such reporting, we
will arrange to block all Wallet transactions for all Cards. You can continue to use the physical
Card plastic for all such enrolled cards. You hereby indemnify us against any claims, costs,
charges, or losses made in respect of any transactions effected using the Customer Device prior to
the Customer notifying the Bank of the fraud, loss or theft or requesting the Bank to block the
card.
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At its sole discretion we reserve the right to refuse to permit any transaction if we suspect there
is a breach of the Terms of Use, or that fraudulent or illegal activity is taking place.
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When adding your Card to the Wallet, we collect certain information from you to verify your
identity, to enable you to use the Card and facilitate participation with the Wallet.
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We shall also request certain account information relating to each Card you select to use with the
Wallet, including the most recent transaction data, but not the full Card account number. You agree
that we may also periodically collect and use technical data and related information, including, but
not limited to, technical information about your Device to facilitate updates of our services. We
may use this information to improve its products or to provide services or technologies to you if it
is in a form that does not personally identify you.
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You may receive push notifications from the Wallet reflecting the Card account activity. If you do
not wish to receive push notifications, they may be turned off within the Device notifications or
the Wallet app settings.
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If you have any questions, disputes, or complaints about the Wallet, contact the Wallet provider
using the information given to you by the provider. If your question, dispute, or complaint is about
your Card, then call us immediately using the number on the back of the Card.
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You must cooperate with the Bank in all investigations and use any fraud prevention or other related
measures which we prescribe.
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You are solely and fully responsible for protecting your cards, wallet transactions and any other
information on your device in case you lose or sell the device to any other 3rd Party or person.
Suspension, changes termination:
We can terminate, change these Terms of Use, or add or delete any items in these Terms of Use, at any
time. We will provide notice if required by law. You cannot change these terms, but you can terminate
these Terms of Use at any time by removing all Cards from the Wallet.
The customer accepts and understands that it is his / her responsibility to refer to the updated Terms
of Use on the Bank website and will have no right to make any claim against the bank due to lack of his
/ her notification or consent to the changes made to the Terms of Use by the Bank.
Bank's Liability:
INVESTBANK is not the provider of Wallet, and we are not responsible for providing the Wallet service to
you. We are only responsible for supplying information securely to the Wallet provider to allow usage of
the Card in the Wallet. We are not responsible for any failure of the Wallet or the inability to use the
Wallet for any transaction. We are not responsible for the performance or non-performance of the Wallet
provider or any other third parties regarding any agreement you enter with the Wallet provider or
associated third‐party relationships that may impact your use of the Wallet.
Communication:
You consent to receive electronic communications and disclosures from us in connection with your Card
and the Wallet. You agree that we can contact you by email or SMS at any email address or mobile number
you provide to us in connection with any account. It may include contact with companies working on our
behalf to service your accounts. You agree to update your contact information with us when it changes.
Third party agreements and support:
These Terms of Use are solely between the Bank and the Customer. Third party services including the
wireless carrier and other applications or websites incorporated in the Wallet may have their own
third-party agreements. You may become subject to these third-party agreements when you provide such
third parties with personal information to use their services, visit their applications or websites, or
as otherwise governed by the applicable circumstances. We are not responsible for the security,
accuracy, legality, appropriateness or any other aspect of the content or function of products or
services from any third party.
It is your responsibility to read and understand any third-party agreements before adding or using the
Card through the Wallet.
We are not responsible for, and do not provide, any support or assistance for any third-party hardware,
software or other products or services If there are any issues or questions with a third-party product
or service, including issues pertaining to the operation of the Device, please contact the appropriate
third party in accordance with that third party's procedures for customer support and assistance.
License:
A virtual representation of the Card is licensed to the Customer for use only under the Terms of Use.
The Bank reserves all rights not expressly granted to the Customer.
You are granted a non-exclusive, non-sub licensable, non-transferable, personal, limited license to
install and use tokens and other credentials associated with the Card to make payments with the Device
solely in accordance with the Terms of Use. The license is limited to use on any Device that you own or
control and as permitted by any applicable third-party agreements.
You shall not rent, lease, lend, sell, redistribute, or sublicense any right to use any Card credentials
in the Wallet.
You hereby agree that the virtual representation of the Card in the Wallet or its credentials may be
automatically updated or upgraded without notice to you. We may at any time, at its sole discretion and
without prior notice, expand, reduce, or suspend the Card or any currency of transactions allowed using
the Card with the Wallet.