Careers

Requirements:

Education: Bachelor's degree in Risk Management, Business Administration, Banking and Finance or equivalent years of experience: At least 5 years of experience in a similar functional area.

Duties and responsibilities:

1. Review and update the approved policies and procedures for the fraud risk management process.
2. Prepare a work plan to identify and quantify the fraud risks in each department and make recommendations to manage and control these risks in coordination with the line manager and the concerned departments.
3. Establish and monitor the acceptable levels of fraud risk, and inform the line manager and the Risk Manager of any violations.
4. Create, implement, update and monitor fraud risk indicators, study any negative indicators and report to the Operational Risk Unit Manager, who in turn reports to the Risk Manager.
5. Participate in workshops with the Bank's departments and subsidiaries to approve risk profiles to ensure that potential fraud risks are recognized.
6. Participate in the review of policies, procedures and products that are presented to the Operational Risk Unit and provide feedback if any.
7. Participate in systems testing to ensure that the necessary controls are in place in terms of preventing or detecting gaps that could result in fraud
8. Follow up on the implementation of corrective plans arising from risk profile workshops and/or from the analysis of operational events related to fraud risks
9. Developing and preparing reports for the Fraud Risk Unit, following up on the results, conducting investigations, and escalating the necessary escalation to the line manager and the Risk Manager.
10. Participate in the process of analyzing reported operational events related to fraud in order to identify the real and underlying cause of the event and propose the necessary controls to prevent the recurrence of the incident.
11. Participate in the investigation of any suspected cases of fraud.
12. Cooperate and coordinate with the Information Security and Protection Unit in cases of electronic fraud that fall within their jurisdiction.
13. Periodically review and evaluate current processes and propose process improvements to minimize the risk of fraud and work with the IT and Information Security departments to develop innovative solutions to combat fraud.

If you find yourself suitable for the position, please send your CV and mention the job title when submitting your application to [email protected]

We are seeking a skilled Collection Officer to join our team. The successful candidate will be responsible for collecting hard-core debts from customers, ensuring that all payments are received in a timely manner. The ideal candidate should have 3-5 years of experience in banking in a similar role, possess excellent communication and negotiation skills, and be able to work well under pressure.

Responsibilities:

• Contact customers regarding overdue payments and negotiate payment plans.
• Handle hard-core accounts under Bucket 2 and above.
• Maintain accurate records of all communication with customers.
• Follow up on payment arrangements and ensure payments are received on time.
• Investigate and resolve any discrepancies or disputes related to customer accounts.
• Follow defined policies and procedures.

Requirements:

• Bachelor's degree in Banking, preferably in Finance, Accounting, Economics, Business Administration, or a related field.
• 3-5 years of banking experience in a similar role.
• Strong communication and negotiation skills.
• Ability to work well under pressure and meet targets.
• Excellent organizational and time-management skills.
• Proficiency in MS Excel.

• Excellent verbal and written communication skills.

Locations:

• Applications are open for positions in Amman , Aqaba & Irbid .

If you find yourself suitable for the position, please send your CV and mention the job title when submitting your application to [email protected]

We are looking for a proficient Recovery Officer to join our team. The successful candidate will be responsible for the retrieval of outstanding debts from customers, ensuring the timely receipt of all payments. The ideal candidate should have 5 years of experience in the banking industry, specifically in a recovery or remedial role. They must have exceptional communication and negotiation skills and be capable of working effectively under pressure.

Responsibilities:

• Follow up with customers regarding overdue payments and negotiate suitable payment plans.
• Prepare settlements, structures, and schedules for legal clients as per the instructions of the Central Bank.
• Work on recovering classified debts.
• Collaborate effectively with related departments.
• Adhere to established policies and procedures.

Requirements:

• Bachelor’s degree in Banking, preferably in Finance, Accounting, Economics, Business Administration, or a related field.
• 5 years of experience in the banking industry, specifically in a debt recovery role.
• Strong communication and negotiation skills.
• Excellent organizational and time-management abilities.
• Proficiency in MS Excel.
• Excellent verbal and written communication skills.

If you find yourself suitable for the position, please send your CV and mention the job title when submitting your application to [email protected]