{"id":3,"date":"2024-07-21T15:28:35","date_gmt":"2024-07-21T15:28:35","guid":{"rendered":"https:\/\/investbank.jo\/?page_id=3"},"modified":"2025-04-17T13:18:58","modified_gmt":"2025-04-17T13:18:58","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.investbank.jo\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;rgba(98,100,108,0.72) 0%|rgba(98,100,108,0) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/www.investbank.jo\/media\/2025\/01\/Investbank-HP-Banner-1.jpg&#8221; custom_padding=&#8221;23vh||23vh||true|false&#8221; custom_padding_tablet=&#8221;15vh||15vh||true|false&#8221; custom_padding_phone=&#8221;13vh||13vh||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;85%&#8221; max_width=&#8221;85%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Tajawal||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;40px&#8221; text_font_size_tablet=&#8221;35px&#8221; text_font_size_phone=&#8221;35px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]INVESTBANK Privacy Policy[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px||30px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;85%&#8221; max_width=&#8221;85%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Tajawal|300|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; header_3_font=&#8221;Tajawal||||||||&#8221; header_3_text_color=&#8221;#B1904F&#8221; header_3_font_size=&#8221;25px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ol>\n<li><span style=\"color: #aa854d;\"><strong> Introduction<\/strong><\/span><\/li>\n<\/ol>\n<p>INVESTBANK (&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;) is committed to protecting your personal data and ensuring compliance with the Jordanian Personal Data Protection Law (PDPL). This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and banking services.<\/p>\n<p><span style=\"color: #aa854d;\"><strong>We Value Your Privacy<\/strong><\/span><\/p>\n<p>Your privacy and security is very important to us. At INVESTBANK, we treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security. This statement describes what personal information we collect, what we do with it, and how we protect it.<\/p>\n<p>This Policy demonstrates INVESTBANK\u2019s compliance with the Jordanian Personal Data Protection Law (24\/2023), hereafter referred to as the Law. It also provides you with information on your privacy rights concerning your Personal Data and how you can exercise them.<\/p>\n<p><span style=\"color: #aa854d;\"><strong>Information We Collect<\/strong><\/span><\/p>\n<p>We may collect and process the following personal data about you:<\/p>\n<ul>\n<li><strong>Personal Identifiers<\/strong>: Name, national ID, passport details, date of birth.<\/li>\n<li><strong>Contact Information<\/strong>: Phone number, email address, postal address.<\/li>\n<li><strong>Financial Information<\/strong>: Bank account details, transaction history, credit history.<\/li>\n<li><strong>Technical Information<\/strong>: IP address, browser type, device information, cookies.<\/li>\n<li><strong>Communication Records<\/strong>: Emails, chat history, call recordings for customer service.<\/li>\n<\/ul>\n<p><span style=\"color: #aa854d;\"><strong>How We Use Your Data<\/strong><\/span><\/p>\n<p>We use your personal data for the following purposes:<\/p>\n<ul>\n<li>To provide banking services and process transactions.<\/li>\n<li>To verify your identity and prevent fraud.<\/li>\n<li>To comply with legal and regulatory requirements.<\/li>\n<li>To improve our website, services, and customer experience.<\/li>\n<li>To communicate with you regarding products, services, and promotional offers (with your consent).<\/li>\n<\/ul>\n<p><span style=\"color: #aa854d;\"><strong>Legal Basis for Processing<\/strong><\/span><\/p>\n<p>We process your personal data based on:<\/p>\n<ul>\n<li>Your <strong>consent<\/strong> when required.<\/li>\n<li><strong>Contractual necessity<\/strong> to provide banking services.<\/li>\n<li><strong>Legal obligations<\/strong> to comply with regulatory requirements.<\/li>\n<li>Our <strong>legitimate interest<\/strong> in fraud prevention, security, and service improvement.<\/li>\n<\/ul>\n<p><span style=\"color: #aa854d;\"><strong>Who We Share Information With<\/strong><\/span><\/p>\n<p>We may share the information about you and your dealings with us, to the extent allowed by law, with:<\/p>\n<ul>\n<li>INVESTBANK Branches and Subsidiaries;<\/li>\n<li>Regulators;<\/li>\n<li>External Auditors;<\/li>\n<li>Third party service providers;<\/li>\n<li>Agents acting on behalf of INVESTBANK.<\/li>\n<\/ul>\n<p>INVESTBANK staff, as well as third parties with permitted access to your information, are required to observe our confidentiality obligations.<\/p>\n<p><span style=\"color: #aa854d;\"><strong>Security of Your Personal Information<\/strong><\/span><\/p>\n<p>We take appropriate measures to keep your personal information that we hold about you secure and ensure that it is protected from loss, unauthorized access, misuse, modification, or disclosure.<\/p>\n<p>Your personal information with us remains secure because of:<\/p>\n<ul>\n<li>The strict security measures and technologies we use to prevent fraud and to protect our systems from intrusion.<\/li>\n<li>Security controls and processes that are updated regularly to meet or exceed industry standards.<\/li>\n<li>Our employees are trained to respect the confidentiality of any personal information held by us.<\/li>\n<\/ul>\n<p><span style=\"color: #aa854d;\"><strong>Protecting Your Privacy<\/strong><\/span><\/p>\n<p>To help you in protecting your personal information, we recommend the following:<\/p>\n<ul>\n<li>Regularly check your account balance and bank statements and report promptly any discrepancies to your branch.<\/li>\n<li>Contact us immediately if you believe someone else may have access to your password, user ID, PIN, or other confidential information.<\/li>\n<li>Do not share confidential information via your phone or online unless you know or can verify the recipient.<\/li>\n<li>Ensure that your account records are properly disposed.<\/li>\n<li>Utilize a secure browser when conducting transactions online, close online applications when not in use, and ensure virus protection is regularly updated.<\/li>\n<\/ul>\n<p>Clients can opt out of marketing messages by sending a secure mail through ibank application or\u00a0ibank.jo\u00a0on the web, after which the team will remove the client phone number from the messaging portal, and they will stop receiving marketing messages.<\/p>\n<p><span style=\"color: #aa854d;\"><strong>How We Use Your Information<\/strong><\/span><\/p>\n<p>Any personal information provided by you to INVESTBANK will be used for the purpose of providing and operating the products and services you have requested and for other related purposes which may include, updating and enhancing INVESTBANK records, understanding your financial needs, conducting credit checks, reviewing credit or loan eligibility, advising you of other products and services that may be of interest to you, for fraud prevention, debt collection purposes, and for purposes required by law or regulation.<\/p>\n<p><span style=\"color: #aa854d;\"><strong>Sending E-mails to INVESTBANK<\/strong><\/span><\/p>\n<p>When inquiring or requesting information about a specific product or service, or in case of volunteering information using any of INVESTBANK\u2019s contacts, (e.g. General Inquiry form) we will use your e-mail address to reply, and we may store your e-mail address, your message, and our response for quality assurance purposes. We may also do this to meet our legal and regulatory requirements.<\/p>\n<p><span style=\"color: #aa854d;\"><strong>Maintaining Accurate Information<\/strong><\/span><\/p>\n<p>Keeping your account information accurate and up to date is very important. You have access to your account information, which includes your contact information, account balances and transactions, and similar information, through various means, such as account statements, Phone Banking, and Internet Banking. If you discover inaccuracies in your personal information, please promptly notify the branch or office where you do business, so that we can make the necessary updates or changes.<\/p>\n<ol start=\"7\">\n<li><span style=\"color: #aa854d;\"><strong> Data Retention<\/strong><\/span><br \/>\nWe retain personal data for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. When no longer required, data is securely deleted or anonymized.<\/li>\n<\/ol>\n<ol start=\"8\">\n<li><span style=\"color: #aa854d;\"><strong> Your Rights under the Jordanian PDPL<\/strong><\/span><br \/>\nYou have the following rights regarding your personal data:<\/li>\n<\/ol>\n<ul>\n<li><strong>Access<\/strong>: Request a copy of your personal data.<\/li>\n<li><strong>Correction<\/strong>: Request corrections to inaccurate data.<\/li>\n<li><strong>Deletion<\/strong>: Request deletion of your personal data under certain conditions.<\/li>\n<li><strong>Objection<\/strong>: Object to processing based on legitimate interests.<\/li>\n<li><strong>Withdrawal of Consent<\/strong>: Withdraw consent for processing when applicable.<\/li>\n<\/ul>\n<p>To exercise your rights, please contact us using the details below.<\/p>\n<ol start=\"9\">\n<li><span style=\"color: #aa854d;\"><strong> Cookies and Tracking Technologies<\/strong><\/span><br \/>\nOur website uses cookies to improve user experience. You can manage cookie settings in your browser.<\/li>\n<li><span style=\"color: #aa854d;\"><strong> Updates to This Privacy Policy<\/strong><\/span><br \/>\nWe may update this policy from time to time. Any changes will be posted on our website with the revised effective date.<\/li>\n<\/ol>\n<ol start=\"11\">\n<li><span style=\"color: #aa854d;\"><strong> Contact Us<\/strong><\/span><br \/>\nIf you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:<\/li>\n<\/ol>\n<p>[INVESTBANK]<br \/>\nBldg #43, Abdul Hamid Sharaf Street, Shmeisani &#8211; Amman<br \/>\nEmail: <span><a href=\"https:\/\/www.investbank.jo\/en\/contact-us\">info@investbank.jo<\/a><\/span><br \/>\nPhone: + 962 6 500 1500<\/p>\n<p><span style=\"color: #aa854d;\">Changes to This Statement<\/span><\/p>\n<p>From time to time, it may be necessary for us to amend our Privacy Statement. The current version will be maintained on our Website.<\/p>\n<p>&nbsp;[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>INVESTBANK Privacy Policy Introduction INVESTBANK (&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;) is committed to protecting your personal data and ensuring compliance with the Jordanian Personal Data Protection Law (PDPL). This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and banking services. We Value Your Privacy Your privacy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Who we are<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Our website address is: https:\/\/investbank.jo.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Comments<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor&#8217;s IP address and browser user agent string to help spam detection.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https:\/\/automattic.com\/privacy\/. After approval of your comment, your profile picture is visible to the public in the context of your comment.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Media<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Cookies<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select &quot;Remember Me&quot;, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Embedded content from other websites<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Who we share your data with<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you request a password reset, your IP address will be included in the reset email.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How long we retain your data<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What rights you have over your data<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Where your data is sent<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Visitor comments may be checked through an automated spam detection service.<\/p>\n<!-- \/wp:paragraph -->\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.investbank.jo\/api-secure\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.investbank.jo\/api-secure\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.investbank.jo\/api-secure\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.investbank.jo\/api-secure\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.investbank.jo\/api-secure\/wp\/v2\/comments?post=3"}],"version-history":[{"count":2,"href":"https:\/\/www.investbank.jo\/api-secure\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":246001,"href":"https:\/\/www.investbank.jo\/api-secure\/wp\/v2\/pages\/3\/revisions\/246001"}],"wp:attachment":[{"href":"https:\/\/www.investbank.jo\/api-secure\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}