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Friendly and courteous manner
Knowledgeable of bank's products & services
Fast and efficient service
Willingness to listen and respond to your needs
Professional appearance and communication
Your reason/needs gets solved on your first visit
Your call is answered promptly with little wait time
Question or problem solved with your first call
Knowledgeable of bank's products and services
Willingness to listen and respond to your need
Handles issues with courtesy and professionalism
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